Organisations

Can we use the courses in our own Learning Management System?

Yes the courses are SCORM compliant, so we are happy to discuss Corporate licences for this scenario. Just contact us using the form or telephone number on the Contact Us page.

Can we brand, or co-brand, the course for our users? 

Yes we can set up bespoke login pages and administration pages as part of Corporate package purchases i.e. 20+ users.

Can we trial the course/s?

We hope the demonstrations available will give you a good feel for the courses but for Corporate purchases we can arrange an evaluation login for you for a short period of time, or for more substantial trials we offer a 20 user evaluation package for 3 months.

End users

Can I change my password?

To change your password, login to your dashboard, select ‘My Profile’ and complete all the details to register the new password. If an administrator has set up your login details, it is advisable to change your password when you first login.

Can I do part of the course now, then come back to it?

Yes, the course will resume where you left off so that you can complete the course when it is convenient.

Will the information I have entered be available if I come back?

Your information will normally be saved in our Learning Management System and be available to you on return. However, we cannot guarantee that this will be available in all instances e.g. across long periods of time and across new versions which have amended facilities. Building up your retirement plan in the way suggested in the course will ensure you won’t lose the information you have input.

What technology do I need?

You will need a device with headphones or speakers and which offers the software support below.
 
Our web site is designed to support the following browsers:

Microsoft Internet Explorer Version 8.0 or higher
Firefox 9 or higher
Safari 7 or higher
Microsoft Edge (current version) 25.10586.0.0
Chrome (current version - Version 52.0.2743.82 m)
 
 Newer versions of browsers will work as long as the browser supplier provides backwards compatibility between versions. However please note that this is outside of our control.  
 
Our e-learning courses depend on the underlying browser support provided by the development tool Articulate Storyline 2.
You can view details at: https://en-uk.articulate.com/support/storyline-2/system-requirements-for-articulate-storyline-2 and also details of Apple and Android mobile device support and for Flash content Adobe Flash player support. Details are under the ‘Viewing Content’ heading. The initial build level used to develop the application is 1509.1408.
 

How will my online course be activated?

You will have immediate access to your course if you book and pay online. You will recieve an email with instructions on how to access the course.